Shipping policy



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The delivery of the order placed via the site & nbsp; span> < / a>, will be done in Metropolitan France, within 5 working days of receipt of the order by the company.

B.LIV undertakes to inform the customer as soon as the order is dispatched, by a confirmation email.

In the event of a delivery delay exceeding 15 working days, Champagne B.LIV undertakes to reimburse the full amount paid by the customer when placing the order on the site. The customer will be notified by email or post.

Upon receipt of the order, the customer may report any complaints concerning the products delivered (deterioration, non-conformity, missing products, etc.) by making reservations to the carrier by mention on the delivery slip. The customer will also inform B.LIV & nbsp; by mail or by email within 48 hours of delivery so that the latter can assert its rights with the carrier if the damage is attributable to it. B.LIV will deal with the customer's complaint as soon as possible and with due attention in order to reach a solution.