Refund policy



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In accordance with the provisions of article L 121-20 of the Consumer Code, the customer, if he is a consumer, has '' a period of 14 clear days from the date of receipt of the products ordered in order to exercise the right of withdrawal. When the period of 14 clear days expires on a Saturday or Sunday or on a public holiday, said period is extended until the next working day.

The customer undertakes to inform in writing on paper or by e-mail B.LIV of the exercise of his right of withdrawal, in the deadline formulated above.

The customer can therefore return, at his expense, the products ordered, within 14 days of sending his right of withdrawal addressed to the society. This right can only be applicable on the condition that the products are returned in their original packaging and in perfect condition for resale. Any product consumed or damaged cannot be reimbursed and the customer's right of withdrawal will not be applied.

B.LIV undertakes, in the event of this right of withdrawal being executed, to reimburse the customer for all sums received during the purchase of the products no later than 14 days from the date of receipt of the products at the company's premises. The refund will be made by bank transfer to the customer's account.